Testimonials

“Excellent to do business with and top quality pool,,,very happy with the service and delivery”

“Christina was super helpful and I'm super happy to get such a great pool at this price! Thank you, PTL!”

“I had the pleasure of working with Ptl during COVID. Purchased 21ft round kit, installed it myself with helpful suggestions from Ptl. Have made various purchases since, prices always Competitive (even against Amazon) Whenever I order on line, it is shipped out same day. If I have a comment or question while ordering I get a real voice contacting me and process Is immediately looked after.”

“I'd like to say What an excellent job and helpful experience Kristine and Dwayne spending the time and explaining to me the difference between the liners are I just replaced my liner for my pool, and I was very happy. they told me The things that I will need for I put in my liner. I recommend this company very highly and now I know where to go and get my pool supplies. It's worth the drive.”

“Received my parts today, fast and excellent service. Thank you very much
We needed a new wall and liner for my older pool that I was unable to find anywhere else, this is great and I can't wait to be swimming again. Thank you.”

“2nd part.
My husband didn't want to do installation so they recommended someone to us, however if there is a problem with installation it is not there responsibility.
That being said the product is great and we have enjoyed our pool tons. We even.bought a heater from them to extend our usage. I would highly recommend them. Love our pool!!!”

“We bought our above ground pool from this company and haven't had any problems with it. They dont dont do i stallation and my husband didnt even recommended someone to us for installation.”

“1 year after purchase, everything is great!”

“We needed a custom size liner for our older above ground pool . We just ordered the closest larger size and the PTL folks made one to fit our measurements . Fit like a glove . Very pleased !!”

“Christna was so helpful. She quickly sevured me a liner when I couldn't even get a call back from others. The liner is so nice. Christina delivered the order to me. She even recommended an installer, Gord, who was reasonable, arrived promptly and did a great job. He recommend a floor pad that will ensure the bottom doesn't get brittle and crack into bits like my last one did. Look no further for pool/hot tub supplies. ????????????”

“I got to be honest I was hesitant about sending you an etransfer as I have never dealt with you and for as many time I had searched for a supplier this was the first time I had seen your page. Having said that when I spoke to one of your employees and she assured me you where legit I sent my payment and waited thinking all the time I probably just got scammed. One day later I received an email saying my payment had been received and order was in process to be sent. 2 days later I get a call from the driver that he is in my yard and wanted to know where he could safely leave my new liner as we have 2 dogs and he didn't want them to get into it. So you have gained a new customer although my plan for the liner didn't quite work out as planned. We only have a steel framed pool and due to Covid and all buying the proper liner was next to impossible so I thought I would try the overlap as I had seen some videos of people making it work. It was all good until I got the pool about 3/4 full and I was busy with other stuff and the liner fell in. So that pretty much did it for me for this year as I had to go away for work I will try again next season
Just need to figure out how to secure the liner.
Thanks for the awesome service”

“Very happy with our pool. Everything is as advertised. Quality seems very good. There was a minor problem with one part that PTL informed us of and replaced within a week. The instructions could be better, but all in all a good experience so far.”

“All I can say is nothing but great things about the above ground pool I purchased, great quality, easy to assemble, fast delivery and most importantly great customer service dealing with Christine. I had some installation questions and I spoke with Christine and Gord who were very helpful. Gord was especially helpful in clarifying a couple of specific skimmer installation methods and options that I had inquired about. This company and their customer service team is terrific. I highly recommend PTL Direct .”

“Great product! As an installer we Havnt come accross a manufacturer that has this level of fit and Finnish. Very robust tracks! Dimensions and tolerances are great. The only constructive criticism is on the top rails could be improved upon. Other wise great to assemble.”

“When the Spring thaw hit we knew right away there was a problem with our above ground pool! The entire liner had ripped in numerous places and all the water was gone! We called quite a few pool places and no one had any liners available. PTL was my last hope and Christina and her staff came through for me! Twice!! The first measurements that I took were wrong and I had to reorder. With very little product available to her, Christina put me back on her list to make a new liner, IF she was able to. To say the least, I was a bit of a pain in the butt to her! She was great though! Christina and the staff of PTL are amazing and I appreciate them and their hard work! As I write this they are working on my new liner so that my family and I have our pool again this summer! Thank you so much again for your patience and hard work!! I would definitely call them for any of my pool needs in the future! :)”

“We looked all spring and summer of 2020 for an above ground pool and everyone was sold out! The staff at PTL Direct came to the rescue and had some in stock in August! I cannot praise the customer service enough. We were new to the world of pools and they answered every newbie question promptly and clearly. And when we were a few parts short, they actually delivered them to our mailbox personally. For real. Thank you, PTL, for the great service and a great product. 5+ stars and would send my friends here in a heartbeat!”

“Has changed our life, pool is easy to maintain and the 12 round works perfect in a smallish city backyard. Couldn't be happier and Gord, the installer was 100% amazing. Great, affordable investment!”

“Hi Christina, we still have not recieved our other parts for our pool,? when i talked to you a week ago you said another week ,Havent heard from no one Please advise”

“We love our pool! Huge thank you to PTL Direct! For your patience with my many questions and your advice! We received our pool within a week of ordering it, I was very impressed, great quality! Thanks again!”

“We bought the pool in May 2020 and set it up June 2020. Any questions we had were answered quickly. Delivery was within a week of purchase. Everything went smooth. The pool is great. We have already enjoyed swimming in it. Thanks for everything!”

“I bought a 21 foot pool last summer 2019 didn't assemble it until fall so we never used it until now. Kids love it. I talked to Kristina on the phone and she gave us a great deal. She delivered it to us within a weeks time. I recommend this company they seem very honest. Make sure you ask for sales receipt I never did get one. Other than that everything was perfect.”

“It was a little hard to get someone on the phone but that's understandable since it's summer and I bet everyone is buying a pool. Once I got on the phone, I had a great talk with a Kristina who helped talk me through the needs for my pool. It was great because it didn't feel like she was just trying to sell whatever she could but was actually trying to help. Loved this place. Love my pool”

“Overall pretty happy with the service got our order within I wanna say a week. The only thing I find that needs updating is the site a little deceiving when you see a price, then when you click on the size you need it almost doubles. But still very reasonable”

“PTL delivered right to my door with shipping that did not compromise the great quality that was included. I will be referring others to them as I know of family and friends who would enjoy their service. Thanks for being so friendly!”

“I just received replacement liner last week. Sadly, the old liner was ripped by ice. But the replacement was shipped directly to my door and came in under a week. Amazing service and great quality. I only wish I had this pool longer.”

“PTL direct were very prompt in answering any questions I had and they exceeded my expectations to ensure I was meeting what I needed. They ensured that I was not lost throughout the process, and the quality was beautiful. Best of all, it was delivered straight to my door with quick and safe delivery.”

“Well I did it. Bought new 21' round above ground from PTL to replace my collapsed Atlantic. Installed myself. Sales team, I dealt with Kristina, was very helpful and able to provide me with a pool that fit on the same footprint as my old one. Save me a bit of work prepping the ground, but I still had to lay quite a bit of bedding and re-level it all. Assembly of the frame and wall was pretty simple after i rigged up some long 2x2 posts to support the wall as i fit it in place. Would strongly recommend anyone installing their own, hammer some 2x2 posts around the outside of the perimeter to hold the wall while you fit into the bottom track.Since these things don't come with instructions, you may resort to google and youtube for advice, BUT there is lots of bad advice and videos out there. I ended up being miss-educated on liner install and skimmer cut out. I cut the hole in liner before fastening the skimmer in place. DO NOT DO THIS!!! The liner sags and it makes getting a good seal between the liner and skimmer gasket nearly impossible, although I thought it went well. That is, until I filled the pool past the skimmer and it started leaking all around like a sieve. Immediately I contacted PTL, realizing what I had done wrong. Gord was a great help in lending advice on how to fix and do properly. Thankfully was able to glue a liner patch on the backside of the liner at the skimmer, refasten the skimmer, and perform the liner cutout. All is great now, after a few sleepless nights. Greatly appreciate all the help received and great product from PTL. Looking forward to enjoying the pool. PTL....you should consider making your own installation videos so customers have a reliable source of information when performing self-installs.”

“Order our liner last fall using the instructions provided. This spring we installed it, ourselves, and it fit perfectly. Would definitely recommend this company and would order from them again.”

“I'm a bit conflicted with giving this review at 4 stars, but I'm taking into account the fact that this small family business is likely being run in every direction to keep its growing customer base with the same limited staff. All that said, I ordered a pack of vinyl pool fencing since some of mine was damaged over the winter. I called numerous times to get a shipping cost since I paid immediately via PayPal, and no shipping cost was provided upfront. I called 5 or six times over the past week to get the shipping cost. In the end, I wasn't charged any shipping and it is now shipped (5 business days - not terrible). Considering the price compared to other pool places, I can live with it.”

“PTL is truly a first class company to deal with! I can't say enough good things about Kristina and PTL! We relocated an 18' above ground pool and required a lot of parts...such as liner, foam cove, gorilla pad, pvc fencing, cover, etc....as well as some advice! Pricing was excellent, shipping was fast and advice was excellent! Thanks for everything.”

“I searched everywhere for pricing and quality. I decided to order here. I installed my 21' agp last may(2018) and I am happy to say it is still as perfect as the day I installed it. I couldnt be happier with this company and highly recommend them. They always answer and silly questions I have, and they stand by their product. Great company. Thank you!”

“Our search for a pool at the best price and quality led us to PTL Direct. They were by far the best bang for the buck. We ordered it on Friday afternoon, thinking we would have it in a cpl weeks. We were out of town on Saturday, when we got a call saying our pool would be here Sunday. We were happily shocked. Kristina arrived in our little town on the shores of Lake Huron with our pool, a smile, and some great instructions. We are looking forward to sending anyone who asks to PTL. Wish i could give 10 stars.”

“Just finished installing my pool and I couldn't be happier with it! Customer service answered all of my questions and ordering my pool was a breeze. The quality of this pool is great and I can't wait to use it all summer. Definitely recommending PTL Direct to all of my friends and family!”

“I couldn't believe how easy the process was and the amazing the customer service was we experienced! Talked on the phone more then once to make sure we were making the right choice for our family and helped with all of my questions. Anyone looking for a pool or accessories we will always recommend! Thanks for everything PTL!”

“Ordered pool liner on monday july 23 @ 9pm received it july 30 1pm. I would for sure order from these guys again.Seems like a good company to deal with. Best price i could find. For sure recommend this company.”

“Kristina at PTL has restored my faith in on line buying. Great customer service, she delivered our pool on the day she said it would be even though it was late in the evening, explained everything thoroughly and recommended an installer, which worked out well. We would definitely recommend it to anyone. thank you Kristina and PTL”

“Customer service was able to answer all of my questions and was very friendly. We also had shopped around and PTL had the best price for our liner..Will choose again for sure.”

“Excellent customer service.they delivered my liner right to the house price was excellent. We install the pool liner and it fit perfectly. Would absolutely recommend this company.”

“Very pleased with the product and service.They personally delivered my new pool to my door after hours. When the installer found that we were missing a few parts, they sent a truck some 110kms with the required parts to complete the job without delay and extra cost from my installer.The pool is fantastic!. The kids (myself included) LOVE this beautiful addition to my backyard.Pump is quiet and maintaining the pool is incredibly easy.Compared to others, this is a superior product at a fraction of the cost!Thank you!”

“Great service”

“My experience with PLT Direct was excellent. They went above and beyond by personally delivering my hot tub liner to my door!”

“We had a great experience with PTL Direct. Customer service was able to answer all of our questions and was very friendly. We also had shopped around and PTL had the best price. The order process was quick and easy and our solar blanket was delivered right away. It fit perfectly! We highly recommend them.”

“Ordered an in-ground replacement liner and solar blanket. Experienced quick, friendly, knowledgeable information with quality product at a great price.”

“The girl on the phone was very knowledgeable and delivery was quick. We looked at alot of pools and ptl's was the best price. Very happy...thanks”

“I must say Im impressed. Everything is good. Im happy, my kids are happy and my pocket book is happy. Thanks for making this a good experience. I strongely recommend 7-11 pools. Good customer service too... They are helpful and know their stuff”

“We bought out custom pool liner from PTL and it was a perfect fit with excellent customer service both before and during since then we have had the pleasure of purchasing small pool accessories from ghen with continued great customer service. I would highly recommend them for all your pool is spa needs.”

“We bought our Cyprus hot tub from PTL Direct about two years ago. Since buying it we've seen it advertised by other companies several times and never seen a better price! And after-sale service has been great. Our questions have been answered quickly and accessories were ordered and available when we needed them. Great company! Use these guys.”