Returns, Damaged or Lost Items

Requests for refund must be made within one week of receiving the product. You must obtain a Return Authorization Number before returning a product. Returns without a Return Authorization number will result in the product being rejected at the door. You may return most new, unopened items within 30 days of delivery for a refund. We will pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc). Return packages must be packed to shipping standards and a photo provided beforehand in order for return shipment insurance to be valid.

To get your Return Authorization Number Call: 1 866 536 5312

Refunds will be made using the same method of payment used to make the purchase. Returns do not include free shipping. Please arrange your own shipping with Canada Post or courier service. Freight shipping return rates are calculated by the freight company. If an order is canceled once in transit, it is considered a return, and the customer is responsible for any applicable return shipping costs. The cost of the return shipping will be deducted from your refund. We will pay the return shipping costs only if the return is a result of our error (you received an incorrect item, etc).

Please Note:

• Products Returned in Poor Condition are Subject to a Restocking fee of 15%

• All Custom Liner or Custom Cover Orders are Final Sale

• All Custom Orders are Final Sale

• All Replacement Parts are Final Sale

• Replacement filter cartridges removed from their protective packaging may not be eligible for return

• Select In-Stock Safety Cover Sizes are Final Sale (see product description for details)

• All Items Listed, Described and/or Sold as "Open Box" are Final Sale *(unless missing parts or defective)

• Customers Using PayPal will not be refunded the 2.89% Processing fee that PayPal charges for the security of the transaction
• All credit card returns over 500.00 are subject to the processing fee charged by the credit card company.  Each credit card will have a different fee ranging from 2-3%

Liner Warranty Claims

If your pool liner tears or its seam separates during the warranty period, you may wish to make a warranty claim. Click here for complete instructions on filing a warranty claim to ensure we can help you in a timely fashion.