Returns, Damaged or Lost Items

Requests for refund must be made within one week of receiving the product. You must obtain a Return Authorization Number before returning a product. Returns without a Return Authorization number will result in the product being rejected at the door. You may return most new, unopened items within 30 days of delivery for a refund. We will pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc). Return packages must be packed to shipping standards and a photo provided beforehand in order for return shipment insurance to be valid.

To get your Return Authorization Number Call: 1 866 536 5312

Refunds will be made using the same method of payment used to make the purchase. Returns do not include free shipping. Please arrange your own shipping with Canada Post or courier service. Freight shipping return rates are calculated by the freight company. If an order is canceled once in transit, it is considered a return, and the customer is responsible for any applicable return shipping costs. The cost of the return shipping will be deducted from your refund. We will pay the return shipping costs only if the return is a result of our error (you received an incorrect item, etc).

Please Note:

Liner Warranty Claims

If your pool liner tears or its seam separates during the warranty period, you may wish to make a warranty claim. Click here for complete instructions on filing a warranty claim to ensure we can help you in a timely fashion.


*Free shipping for orders over $199 applies to home delivery for all products except pools and heaters,
which are delivered free to your local terminal, or choose curbside tailgate delivery for $100.
To qualify for free shipping, at least one item in the order must be minimum $159.
Exceptions may apply to delivery in remote regions. You will be contacted if required.

Read the full Shipping Policy here

Return a Product

PTL Direct      |      1-888-577-5274      |      1546 Gregory Rd, St. Catharines, ON L2R 6P9